How-to • Outfitter
Messages and booking threads
The Messages page — a two-pane inbox for every guest conversation, with booking context one click away.
The Messages page is where every conversation with hunters lives. Open it from Messages in the host nav. It's the same messages surface guests use — a two-pane inbox with the conversation list on the left and the open thread on the right (on mobile, list or thread at a time).
Reading and replying
- Scan the conversation list — each row shows the other party's name, the experience and trip month when it's tied to a booking, a preview of the last message, and a green count badge when there are unread messages.
- Click a conversation to open it on the right — the thread header shows the guest's name, and a View booking → link jumps to the booking when the thread is tied to one.
- Read the history — your messages sit on the right in green, theirs on the left.
- Type in the message field at the bottom ("Message {first name}…") and press Enter or click the send button — the thread updates immediately.
Every booking request starts a thread automatically — you never create threads by hand. Deep links (from a notification or email) open this same page with that thread selected.
Email notifications
New messages can trigger an email — turn it on under Settings with Get an email when a host or guest writes you.
Keep communication on BirdDog so you're covered by our guarantee. Note that guest email addresses are never shown to hosts — the booking's roster lists names and phone numbers only.
Still stuck? Our support team can help.
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