How-to • Outfitter
Choose your cancellation policy
Flexible, Moderate (pre-selected), or Strict — your pick pre-fills every new listing and can be changed per listing.
The policy step — "What is your cancellation policy?" — asks you to pick a default. Three cards show the options with their refund terms spelled out; the selected card gets a green border and filled radio. Moderate is pre-selected if you don't change it.
- Click the card that fits your operation — it highlights green to confirm the selection.
- Click Next to save and continue, or Skip to keep the default.
The three policies
- Flexible — "Full refund up to 7 days before the trip."
- Moderate — "Full refund 30+ days out; 50% refund inside 30 days."
- Strict — "50% refund 60+ days out; no refund inside 60 days."
Your choice pre-fills every new listing ("This pre-fills every new listing you post — you can change it per listing"). Override it per listing on the listing edit page's Availability section, or change the default later from the Business page — existing listings keep whatever they were published with.
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