How-to • Adventurer
Can't sign in to your account
Troubleshoot expired sign-in links, wrong-email typos, wrong passwords, replaced passwords, and Google vs email mix-ups.
Common causes
- Wrong password — the password form tells you plainly: "Incorrect email or password." Double-check the address, then retry; if it keeps failing, use Continue with email instead — the link signs you in without a password.
- Expired or used sign-in link — links are single-use and expire after 30 minutes. On the error page, tap Email me a new link and use the fresh one.
- Typo or wrong email — on the login page's "Check your email" screen, tap Use a different email and resend to the right address.
- Password stopped working — if you recently signed in with an email link, that link replaced your password. Use Continue with email instead of the password form.
- Signed up with Google — if the account was created with Continue with Google, tap that button again, or use Continue with email with the same address.
Sign-in emails can land in spam or promotions folders. If nothing arrives after a few minutes, resend from the login page and check there.
BirdDog support will never ask for your password. If someone does, don't share it and contact us right away.
Still stuck? Our support team can help.
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