Request a refund

When you cancel, the refund follows the listing's cancellation policy — the terms sit above Cancel booking, and the exact dollar amount you're getting back is shown before you confirm — and goes back to your original payment method within 5–10 business days. If the host cancels on you, you're emailed the exact refund amount they chose (full refund is the default). If the host declines your request, your card was never charged, so there's nothing to refund.

Flag a problem for review

If something went wrong on the property — unsafe conditions, misrepresented amenities, a host who didn't show — tell us so we can review the charge, even outside the normal policy.

1. 1Open My bookings and select the booking.
2. 2Scroll to the bottom and tap Share your feedback.
3. 3Describe what happened, include the booking reference shown on the page, and attach photos if you have them — then submit.

• When will my refund arrive?
• Cancel or reschedule a booking